Information We Collect

We collect information in a few different ways depending on how you engage with us. Not everything applies to everyone—it depends on whether you're browsing, signing up for materials, or enrolling in programs.

Information You Provide Directly

When you fill out forms on our website or communicate with us, you might share:

• Your name and contact details (email, phone number, mailing address)
• Educational background and experience level with investing
• Payment information when enrolling in paid programs
• Questions or feedback you send through contact forms
• Course preferences and learning goals you specify during registration

Information Collected Automatically

Our website gathers some technical data to function properly and improve your experience:

• Browser type, device information, and operating system
• IP address and general geographic location
• Pages you visit and how long you spend on them
• Referring website or search terms that brought you here
• Time and date of your visits

We use cookies and similar technologies for this. Most browsers let you control cookie settings if you'd prefer to limit tracking.

Information from Third Parties

Occasionally, we receive data from external sources:

• Payment processors that handle transactions (they send confirmation details)
• Analytics providers that help us understand website performance
• Marketing platforms if you've interacted with our campaigns

How We Use Your Information

We're not in the business of hoarding data. Everything we collect serves a specific purpose related to education delivery or operational requirements.

Beyond the basics, we use information to:

• Communicate about upcoming programs, schedule changes, or new learning materials
• Process payments and maintain financial records
• Respond to questions and provide customer support
• Improve our website functionality and course content based on user behavior
• Send occasional updates about investment education topics (you can opt out anytime)
• Comply with legal obligations, including tax reporting and record-keeping requirements
• Prevent fraud and maintain security of our systems

We don't sell your personal information to third parties. That's not our business model, and frankly, it's not how we'd want to be treated either.

Data Retention Periods

We keep different types of information for varying lengths of time, depending on legal requirements and practical necessity.

After these periods, we securely delete or anonymize data so it can no longer identify you personally. If you request deletion earlier (see Your Rights below), we'll accommodate that except where we're legally required to retain records.

Information Sharing and Disclosure

We share information only when necessary to deliver services or meet legal obligations. Here's who might see your data and why:

Service Providers

Third-party companies that help us operate require limited access to your information:

• Payment processors (Stripe, PayPal) handle transaction details
• Email service providers (for course communications and newsletters)
• Cloud hosting services where our website and data reside
• Analytics tools that process usage statistics

These providers are contractually bound to protect your data and can't use it for their own purposes.

Legal Requirements

We may disclose information when legally required:

• In response to court orders, subpoenas, or government requests
• To comply with tax reporting obligations
• To protect our legal rights or defend against claims
• If we believe disclosure prevents harm or criminal activity

Business Transfers

If Uynar Croux is acquired or merged with another company, your information would likely transfer as part of that transaction. We'd notify you beforehand and explain any changes to privacy practices.

Your Privacy Rights

Canadian privacy law gives you substantial control over personal information. These aren't just theoretical—we've built processes to honor these rights efficiently.

To exercise any of these rights, email [email protected] with "Privacy Request" in the subject line. We'll verify your identity (to prevent unauthorized access) and respond within 30 days. There's no charge for reasonable requests, though we might charge a small fee for excessive or repetitive inquiries.

Security Measures

We take data protection seriously, though no system is completely impervious. Here's what we do to minimize risk:

• Website connections use SSL/TLS encryption (that's the padlock in your browser)
• Payment data is tokenized—we never store complete credit card numbers
• Access to personal information is restricted to employees who need it for their roles
• Regular security audits and software updates to address vulnerabilities
• Secure backup systems with encrypted storage
• Multi-factor authentication for administrative access

Despite precautions, if a data breach occurs, we'll notify affected individuals and relevant authorities as required by law. You'd receive specific information about what data was compromised and steps to protect yourself.

Children's Privacy

Our programs target adults interested in investment education. We don't knowingly collect information from anyone under 16 without parental consent. If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly.

Parents or guardians who believe their child's information has been collected can contact us immediately for removal.

International Data Considerations

We're based in Canada, but some service providers operate servers in the United States or other countries. When information crosses borders, it becomes subject to foreign laws—including potential government access under those jurisdictions' legal frameworks.

By using our services, you acknowledge this international transfer. We choose providers carefully and require contractual protections, but foreign governments may have broader data access rights than Canadian authorities.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to remember preferences and analyze site usage. Types we use:

• Essential cookies: Required for site functionality (like shopping cart or login sessions)
• Performance cookies: Collect anonymous data about how visitors use the site
• Functionality cookies: Remember your choices (language, region, etc.)
• Marketing cookies: Track ad effectiveness and personalize content

You can adjust cookie settings in your browser preferences. Blocking essential cookies might limit site functionality, while blocking others typically just reduces personalization.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We'll update this policy periodically and post the revised version here with a new "Last Updated" date.

For significant changes that materially affect your rights, we'll notify you directly via email or prominent website notice. Continuing to use our services after changes take effect constitutes acceptance of the updated policy.

Questions and Concerns

Privacy policies can feel dense and legalistic. If anything here confuses you or you have specific questions about how your information is handled, don't hesitate to reach out.

We'd rather spend time clarifying our practices than leave you uncertain. Email [email protected] or call +1 604-207-9188 during business hours (Monday–Friday, 9 AM–5 PM Eastern Time).

For formal complaints about privacy practices, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or through their website at priv.gc.ca.